# Cancellation and Refund Policy


At Edall Store, we strive to provide you with the best shopping experience possible. Please review our cancellation and refund policy to understand your rights and obligations.


## Order Cancellation

### Before Shipment

1. **Standard Orders**: You may cancel your order for a full refund at any time before the order has been shipped. Please contact our customer service team at cs@edallstore.com / 080 411 57778 to initiate a cancellation.

2. **Custom Orders**: Orders for custom or personalized items can be cancelled within 24 hours of purchase. After this period, cancellations will not be accepted.

### After Shipment

Once an order has been shipped, it cannot be cancelled. However, you may return the product in accordance with our return policy.

## Refund Policy

### Eligibility for Refunds

1. **Damaged or Defective Products**: If you receive a damaged or defective product, please contact us within 7 days of receipt with your order number and photographic evidence of the damage/defect. We will arrange for a return and issue a full refund or replacement.

2. **Incorrect Products**: If you receive the wrong product, please notify us within 7 days of receipt. We will arrange for the return of the incorrect item and send you the correct product or issue a full refund.

3. **Unwanted Products**: If you are not satisfied with your purchase, you may return the product within 7 days of delivery for a refund, provided the item is unused, in its original packaging, and in a resaleable condition. Please note that return shipping costs will be the responsibility of the customer.

### Refund Process

1. **Initiating a Refund**: To request a refund, contact our customer service team at cs@edallstore.com / 080 411 57778 with your order number and reason for the return. We will provide you with instructions on how to return the product.

2. **Inspection and Approval**: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

3. **Processing Time**: Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

### Non-Refundable Items

1. Damaged due to Mishandling or Wrong use by customer

2. One time use products after the cover is opened.

## Additional Information

1. **Return Shipping Costs**: For unwanted products, return shipping costs are non-refundable and will be the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance for items of high value.

2. **Restocking Fees**: A restocking fee of 5 % may apply to certain returned items. This will be communicated to you before the return is processed.

## Contact Us


If you have any questions about our Cancellation and Refund Policy, please contact us at:


Email  : cs@edallstore.com

Phone : 080 411 57778

Address : #401, 4th Floor, Connection Point B-Block, Konena Agrahara, Bangalore, Karnataka 560017